EliteFly — Where Iconic Meets Exclusive.
At EliteFly, we are committed to providing a smooth and convenient shopping experience from checkout to delivery. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing before shipment. Processing times may vary depending on product availability, order volume, holidays, or other unforeseen circumstances.
Orders are not typically processed or shipped on weekends or public holidays.
2. Shipping Options
EliteFly offers shipping options displayed at checkout, which may include:
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Standard Shipping: An affordable shipping option for customers who are not in a rush to receive their orders.
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Express Shipping: A faster shipping option for customers who prefer expedited delivery, when available.
Shipping costs and estimated delivery times will be displayed at checkout before you complete your purchase.
3. Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, carrier, and product availability.
Estimated delivery times begin after an order has been processed and shipped. These estimates are not guaranteed, and delays may occur due to carrier issues, weather conditions, holidays, or other circumstances beyond our control.
4. Order Tracking
Once your order has shipped, tracking information will be provided by email when available.
Please allow time for tracking information to update after the carrier receives your package.
If you experience an issue with tracking or believe your shipment has been delayed, please contact our customer support team for assistance.
5. Shipping Fees
Shipping fees are calculated based on the shipping method, destination, and other applicable factors.
The shipping cost will be displayed during checkout before payment is completed. Any express shipping fees or additional shipping charges will be shown before you place your order.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
EliteFly is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, subject to applicable law.
7. Delayed, Lost, or Stolen Packages
Although we work to provide a reliable shopping experience, delivery delays can occur after an order leaves our facility.
If your package appears to be delayed, please check your tracking information and contact the shipping carrier when appropriate.
If your package is marked as delivered but you have not received it, please check your delivery location and contact the carrier. You may also contact our support team so we can help review the situation.
Each situation will be reviewed individually, subject to applicable law and carrier policies.
8. International Shipping
International shipping may be available for select destinations. Available shipping methods, fees, and estimated delivery times will be displayed at checkout.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.
9. Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact our customer support team through the contact information listed on our website.
When contacting us about an order, please include your order number to help us assist you more efficiently.
Thank you for choosing EliteFly. We appreciate your support and look forward to serving you.
EliteFly — Where Iconic Meets Exclusive.